Last updated: 13th August 2026
Please read these Terms and Conditions carefully before accessing Listing.my, creating an account, submitting a business listing, purchasing a listing plan, or using any other service provided through the website.
These Terms and Conditions govern:
By accessing the website, registering an account, submitting or claiming a listing, completing payment, or otherwise using our services, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.
If you are using Listing.my on behalf of a company, partnership, organisation or other entity, you represent and warrant that you are authorised to accept these Terms and Conditions on its behalf.
If you do not agree with these Terms and Conditions, you must not use the website or purchase any Listing.my service.
Listing.my operates as an online business directory and promotional platform that allows businesses and service providers to publish information about their operations.
Unless expressly stated otherwise, Listing.my:
The inclusion of a business on Listing.my does not by itself constitute certification, recommendation, endorsement or verification by Listing.my.
Users should conduct their own checks before entering into any transaction with a listed business.
You must be at least 18 years old and legally capable of entering into a binding agreement to:
General visitors may browse publicly available pages without creating an account, subject to these Terms and Conditions.
When submitting or managing a listing for a business, you represent and warrant that:
Listing.my may request reasonable evidence of identity, ownership, authority, registration, licensing or business status before approving or continuing a listing.
Certain services may require you to create an account.
You agree to:
Listing.my may rely on instructions received through your account unless we have received reasonable notice that the account has been compromised.
You must not sell, transfer, sublicense or provide access to your account without our prior written approval.
A listing may contain information such as:
You are responsible for reviewing your listing and notifying us of any material error or change.
Listing.my may format, categorise, shorten, edit or standardise submitted information where reasonably necessary for consistency, readability, search functionality, legal compliance or platform operation. We will not intentionally alter the substantive meaning of your listing without reasonable grounds.
Payment for a listing does not remove the listing from our editorial, technical, legal or moderation requirements.
Certain listings, categories, placements, features or promotional services are available only through a paid plan.
The scope of each plan will be described on the applicable pricing, checkout, proposal or order page. Depending on the plan purchased, features may include:
Features not expressly included in the purchased plan are not part of the service.
Listing.my may update plan names, features and prices from time to time. Changes will not normally reduce the paid features already confirmed for an existing fixed subscription period, except where a change is reasonably required for security, law, third-party platform restrictions, technical operation or prevention of misuse.
Submitting an order or payment does not automatically require Listing.my to publish or retain a listing.
An order is subject to:
A binding order is formed when Listing.my confirms acceptance, activates the relevant service, or publishes the listing, whichever occurs first.
If Listing.my declines an order before providing the purchased service, we will refund the amount paid for that declined order, except where the payment is reasonably retained or applied to costs because of fraud, abusive conduct, a prohibited transaction, a chargeback, or materially false information, subject to applicable law.
All fees must be paid using a payment method accepted by Listing.my.
Unless otherwise stated:
Where applicable, fees may be subject to service tax or other taxes required by Malaysian law. Any applicable tax will be shown during checkout, stated on an invoice, or added to the amount payable as permitted by law.
You authorise Listing.my and its payment providers to process the information required to complete your transaction.
A paid listing will remain active for the period stated on the applicable order, checkout page, invoice or written proposal.
Unless expressly described as automatically renewing, a listing will expire at the end of its paid period unless renewed.
Where automatic renewal is offered and selected:
You are responsible for keeping your payment details current.
If a renewal payment fails, Listing.my may suspend paid features, downgrade the listing, remove promotional placement, or allow a reasonable payment-retry period.
You may request cancellation through the account controls or contact method specified by Listing.my.
Cancellation ordinarily prevents future renewal. It does not automatically reverse a completed payment or provide a refund for the current listing period.
Where a fixed-term listing is cancelled before expiry, the listing may remain available until the end of the paid period unless:
Removing a listing at your request does not ordinarily pause, extend or transfer the remaining listing period.
Except where required by applicable law or expressly stated in a written refund policy, paid listing fees are non-refundable once:
A refund will not normally be provided merely because:
Nothing in this section excludes a refund, remedy or right that cannot lawfully be excluded.
Any approved refund will normally be made to the original payment method. Processing times may depend on the payment provider.
Before initiating a chargeback or payment reversal, you should contact Listing.my and provide a reasonable opportunity for the matter to be reviewed.
A chargeback must not be used to avoid a valid payment obligation or obtain a service without payment.
Where a chargeback, reversal or payment dispute is raised, Listing.my may:
This section does not prevent you from exercising a legitimate right to dispute an unauthorised, duplicate or incorrectly processed payment.
Listing.my may determine how listings are:
Placement may be influenced by factors such as the selected plan, relevance, category, location, completeness, user preferences, content quality, availability, sponsorship, technical requirements and platform testing.
Unless expressly guaranteed in a written order accepted by Listing.my, purchasing a listing does not guarantee:
Featured, promoted or sponsored listings may be labelled accordingly where required or considered appropriate.
Listing.my may adjust layouts and placement as part of ordinary platform management, provided the essential paid service remains reasonably consistent with the purchased plan.
Listing.my may review listings before or after publication.
We may reject, suspend, edit, limit, reclassify or remove a listing where we reasonably believe that it:
Where reasonably appropriate, Listing.my may invite the listing owner to correct the issue before permanent removal. Immediate action may be taken where there is an urgent risk, suspected fraud, unlawful activity, security concern or legal requirement.
Suspension or removal does not necessarily entitle the listing owner to a refund where the action results from its conduct, content, misrepresentation or breach.
Listing.my reserves the right, at its sole discretion and to the extent permitted by applicable law, to reject, suspend, restrict, modify or permanently remove any listing, account, website link or submitted content that we reasonably believe is unlawful, misleading, deceptive, harmful, abusive, spam-related, high-risk, inconsistent with the purpose of Listing.my, or otherwise unsuitable for the platform.
Without limiting this right, prohibited or restricted activities include:
Approval or publication of a listing does not constitute permanent approval of the business, website, domain, links or content associated with that listing.
Listing.my may review listings and linked websites at any time during the listing period. A listing that was compliant when originally approved may subsequently be suspended or removed if its content, links, ownership, business activities, website destination or other relevant circumstances change.
Users must not replace, redirect, repurpose or modify an approved website or domain in a manner intended to circumvent Listing.my’s review process or these Terms and Conditions.
Where Listing.my reasonably determines that a user has submitted, operated, modified or used a listing in breach of this section, Listing.my may immediately suspend or permanently remove the listing and associated links without prior notice.
Where the breach results from the user’s business, website, content, links, conduct, misrepresentation or attempt to misuse the platform, fees already paid may be forfeited and will not normally be refundable, subject to any rights or remedies that cannot lawfully be excluded.
Payment for a listing does not create a right to publication, continued publication, backlink placement, search-engine visibility or continued access to Listing.my’s platform.
You are solely responsible for ensuring that your listing, business activities and promotional claims comply with applicable laws and industry requirements.
You represent and warrant that:
Listing.my may request supporting documentation but is not responsible for continuously monitoring every listed business.
The Listing.my website, including its original design, layout, software, databases, compilation, text, graphics and underlying code, is owned by or licensed to Listing.my and is protected by applicable intellectual-property laws.
You may access and use the website only for lawful personal or internal business purposes.
You must not, without prior written permission:
Nothing in these Terms and Conditions transfers ownership of Listing.my intellectual property to you.
Third-party business names, logos, trademarks, service marks and brand identifiers displayed on Listing.my remain the property of their respective owners.
Their display is intended for identification, description, directory, comparison or promotional purposes. It does not by itself imply affiliation, sponsorship, endorsement, certification or partnership.
Business information may be:
If you believe a listing misuses your trademark or other protected material, you may submit a complaint containing sufficient information for us to identify and assess the content.
Listing.my may remove, replace or restrict content while a complaint is reviewed. Such action does not constitute an admission of infringement or liability.
You retain ownership of content that you own and submit to Listing.my.
By submitting content, you grant Listing.my a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, format, edit, adapt, publish, display, distribute and promote that content for:
This licence continues for as long as reasonably necessary to provide the service and maintain legal, security, backup and business records.
You represent and warrant that:
Where Listing.my permits reviews, ratings, comments or other contributions, users must provide honest opinions based on genuine experiences.
Listing.my may moderate, reject or remove contributions that appear:
Listing.my does not guarantee that every review is accurate. Listed businesses may be given an opportunity to respond, but Listing.my is not required to mediate disputes between reviewers and businesses.
Listing.my may contain links to external websites, maps, payment providers, social-media platforms and other third-party services.
Listing.my does not control and is not responsible for:
Accessing an external service is subject to that provider’s terms and policies.
Listing.my processes personal data in accordance with its Privacy Policy and applicable Malaysian data-protection law.
The Privacy Policy explains matters including:
You must not submit another person’s personal data unless you have a lawful basis and any required consent to do so.
Where you provide employee, customer, representative or contact-person information, you are responsible for ensuring that the relevant individual has been appropriately informed.
The Privacy Policy forms part of these Terms and Conditions.
Listing.my aims to maintain a reliable platform but does not guarantee uninterrupted or error-free access.
The website may be unavailable because of:
Listing.my may modify, replace, suspend or discontinue website functions where reasonably necessary. Where a material change affects an active paid service, Listing.my will take reasonable steps to provide a substantially equivalent service, credit, extension or other appropriate remedy where required by law or considered reasonable in the circumstances.
To the maximum extent permitted by law, Listing.my and its services are provided on an “as is” and “as available” basis.
Listing.my does not warrant that:
Nothing in these Terms and Conditions excludes any warranty or obligation that cannot lawfully be excluded.
To the maximum extent permitted by law, Listing.my will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, goodwill, opportunity, anticipated savings or data, arising from:
Where Listing.my is found liable in connection with a paid service, and where the law permits such a limitation, Listing.my’s aggregate liability will not exceed the total fees paid by the claimant to Listing.my for the specific affected service during the 12 months preceding the event giving rise to the claim.
This limitation does not apply to liability that cannot legally be excluded or limited, including liability arising from fraud or any other matter for which limitation is prohibited by law.
To the maximum extent permitted by law, you agree to indemnify and keep indemnified Listing.my, its related entities, directors, officers, employees, contractors and agents against claims, losses, liabilities, penalties, damages and reasonable legal costs arising from:
This indemnity will not apply to the extent that the relevant loss was directly caused by Listing.my’s fraud, wilful misconduct or liability that cannot lawfully be excluded.
Listing.my may assume control of the defence of a claim covered by this indemnity, and you agree to provide reasonable cooperation.
A user or listing customer should first contact Listing.my and provide:
The parties will attempt in good faith to resolve the matter through direct communication.
Nothing in this section prevents either party from seeking urgent court relief or exercising any mandatory legal right.
Listing.my may suspend or terminate an account or service where:
You may stop using Listing.my at any time. Ending use of the website does not cancel accrued payment obligations, surviving licences, indemnities or other provisions intended to continue after termination.
Listing.my will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, flooding, fire, epidemic, war, civil disturbance, governmental action, internet failure, telecommunications interruption, cyberattack, utility failure, labour disruption or failure of essential third-party infrastructure.
Listing.my will take reasonable steps to restore affected services when practicable.
Listing.my may update these Terms and Conditions to reflect:
The revised terms will be published with an updated effective date.
Where a change materially affects an active paid subscription, Listing.my may provide additional notice through the website, account dashboard or registered contact details.
Continued use after the revised terms take effect constitutes acceptance of the updated terms, subject to any rights that cannot lawfully be waived.
You agree that notices, invoices, receipts, confirmations and contractual communications may be provided electronically through:
You are responsible for maintaining accurate contact information and checking relevant communications.
Electronic records and confirmations may be retained as evidence of orders, payments, consent and account activity, subject to applicable law.
These Terms and Conditions are governed by the laws of Malaysia.
Subject to any mandatory statutory right or tribunal jurisdiction that cannot be excluded, the courts of Malaysia will have exclusive jurisdiction over disputes arising from or relating to Listing.my, its services or these Terms and Conditions.
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable.
If it cannot be preserved, it will be severed, and the remaining provisions will continue in effect.
A failure or delay by Listing.my in exercising a right does not waive that right.
A waiver will be effective only where it is clearly given in writing and will apply only to the specific matter for which it was given.
You may not assign or transfer your account, listing plan or rights under these Terms and Conditions without Listing.my’s prior written consent.
Listing.my may transfer its rights and obligations as part of a business restructuring, merger, acquisition, sale of assets or transfer of the Listing.my platform, provided that the transfer does not remove any mandatory rights available to you.
These Terms and Conditions, together with the Privacy Policy, applicable plan description, checkout information, accepted written proposal and any expressly incorporated policy, constitute the entire agreement between you and Listing.my concerning the relevant service.
They supersede prior discussions, representations and communications concerning that service, except for statements that cannot lawfully be excluded.
Questions, complaints, cancellation requests and legal notices may be submitted through the contact details published on Listing.my.
Listing.my may require reasonable verification before acting on an account, listing, payment, trademark or personal-data request.
The Terms and Conditions explain how Listing.my works, what users are responsible for, and how content and listings are handled. Reading them helps you understand your rights, obligations, and the limitations of the platform.
Listing.my is available to users who are at least 18 years old and have the legal capacity to agree to the Terms and Conditions. By using the website, you confirm that you meet these requirements.
Yes. Listing.my collects and uses personal data in accordance with our Privacy Policy, which explains what data is collected, how it is used, and how it is protected.
You are responsible for ensuring that the information you provide is accurate and up to date. You are also responsible for all activity carried out through your account or listings.
Content published by Listing.my may not be copied, reproduced, or redistributed without permission. User-submitted content remains the responsibility of the user, subject to the licence granted to Listing.my.
Any disputes arising from the use of Listing.my are governed by Malaysian law and are subject to the exclusive jurisdiction of the Malaysian courts.